Warranty Support from Groundserv
Warranty cover varies depending on the manufacturer, product and its intended use. Where you have purchased machinery or equipment from Groundserv, our team can help you understand the warranty that applies and support you if you believe a fault may be covered.
If you experience a problem, contact us as soon as possible with details of the product and the issue. We will assess the next steps and, where appropriate, work with the manufacturer to progress a warranty claim.
Think You Have a Warranty Issue?
If something isn’t working as it should, please contact us before arranging repairs or carrying out further work on the machine.
Our team will discuss the issue with you and advise on the next steps.
Contact Us✓ Product make and model
✓ Serial number, where available
✓ Purchase or invoice details
✓ A clear description of the issue
Warranty FAQ
How long is my warranty?
Warranty periods vary depending on the manufacturer, product, how the equipment is used and whether regular servicing has been carried out. Commercial and professional use may be covered by different warranty terms from domestic use. Contact us if you are unsure what warranty applies to your machine or equipment.
How do I make a warranty claim?
Contact Groundserv as soon as possible if you believe your product has developed a fault that may be covered by warranty. Please provide the product details and a clear description of the issue so that our team can advise on the next steps.
What information will you need?
Where possible, please have the product make and model, serial number and purchase or invoice details available. Photos or videos of the issue may also be helpful when assessing the problem.
Will Groundserv deal with the manufacturer for me?
Where a warranty claim relates to machinery or equipment purchased from Groundserv, we can help assess the issue and, where appropriate, work with the manufacturer to progress the claim. Warranty decisions remain subject to the individual manufacturer’s terms and approval process.
Is servicing and maintenance important for warranty cover?
Yes. Many manufacturers require machinery and equipment to be operated, serviced and maintained in accordance with their recommendations. Warranty requirements vary, so please refer to the information supplied with your product or contact us if you are unsure.
What is not normally covered by warranty?
Warranty cover generally relates to faults caused by manufacturing or material defects. Normal wear and tear, consumable items, accidental damage, misuse and problems caused by incorrect operation or inadequate maintenance may not be covered. The exact exclusions depend on the manufacturer and product.
